Effective 6 August 2026
How to reach GRIND ESPORTS about a booking, a payment, your data or anything else.
One address for everything — bookings, payments, refunds, packages, vote disputes and privacy requests. We aim to reply within two working days.
To help us answer on the first reply, include your team name, and where relevant the lobby code (for example T1-20260812-01) and the payment reference from your receipt.
| Topic | Where to look first |
|---|---|
| How booking, tiers and match day work | How it works |
| Entry fees, rosters, prizes, common questions | FAQ |
| Refunds, cancellations, expired credits | Refund & Cancellation Policy |
| Voting rules, Fan Favourite, disqualifications | Fan voting |
| Free lobby qualification and the vote cutoff | Free community lobby |
| Lobby rules, IGN policy, conduct | Lobby rules |
| Your personal data, or deleting your account | Privacy Policy |